Returns Policy
If you are not 100% satisfied with one of our products, you may return it within one year of your purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship. Proof of purchase required.
We gladly accept returns
Contact us within: 3 days of delivery. Please plan to ship items back within 14 days of delivery.
Need to exchange something?
Sometimes we send you something that just isn't the right fit for your young horse lover. No problem! Just let us know about it within 1 week of receiving it, and send it back. We are happy to ship out a replacement item at no charge.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Contact LaLa Horse
Call us at 203-893-3365 or email us at smiles@lalahorse.com.